Return Policy

Last updated: September 8, 2026

This Return Policy explains how returns work for equipment purchased from China Care Medical Equipment Co.,Ltd (“we”, “us”, or “our”) through inquiries and orders related to https://www.chinacaremedical.com.

Because most sales are international B2B shipments (often FOB China), returns must be approved in writing before goods are sent back. A signed sales contract, proforma invoice, or order confirmation may override this page for a specific order.

1. Return Window

Unless otherwise agreed in writing for your order:

You may request a return within 14 calendar days after delivery (or after you take possession of the goods, if earlier notice of receipt applies).
Requests received after this window may be refused, except where mandatory law requires otherwise or we agree in writing (for example, confirmed quality defects covered by warranty).

2. Eligible Returns

A return may be accepted when:

the goods have a manufacturing defect or do not materially match the confirmed order specification;
the wrong model or configuration was shipped due to our error;
we have expressly approved a return or exchange in writing.

Returns are generally not accepted for:

buyer’s remorse or change of project plan after shipment, unless we agree otherwise;
goods damaged by improper unpacking, storage, installation, power supply, or use outside the manual;
customized, OEM, or special-order configurations that cannot be restocked;
consumables, sterile items, or accessories that have been opened where hygiene or safety rules apply;
goods returned without our prior written Return Merchandise Authorization (RMA / return approval).

3. Condition of Returned Goods

Unless the return is for a confirmed defect that makes resealing impossible, returned goods should be:

complete with original accessories, manuals, and packaging where practicable;
free of unauthorized modification labels, firmware changes, or missing serial labels;
accompanied by photos/videos and a short fault description when claiming a defect.

4. How to Request a Return

Contact us within the return window with your order / PI number, product model, serial number (if any), and reason for return.
Wait for our written approval and return instructions (address, packing requirements, and shipping notes).
Ship the goods only after approval. Unapproved returns may be refused and returned to you at your expense.
After we receive and inspect the goods, we will confirm repair, replacement, partial credit, or refund according to the findings and your sales documents.

5. Shipping and Costs

Return shipping: Unless the return is caused by our error or a confirmed manufacturing defect covered under the applicable warranty/sales terms, the buyer is responsible for return freight, duties, and related costs.
Outbound shipping: Original outbound freight is generally non-refundable for international orders, unless we agree otherwise in writing.
Returns should be shipped to the address we designate in China (or another address we confirm), with adequate insurance and tracking.

6. Refunds and Replacements

Approved refunds are typically processed to the original payment method or another mutually agreed method after inspection.
Processing time depends on inspection results, logistics, and banking/payment channels (often several business days after we accept the return).
Where repair or replacement is more appropriate, we may offer that instead of a cash refund.

7. Warranty vs. Return

This Return Policy covers the short post-delivery return window. Longer-term quality issues may be handled under the warranty terms stated in your quotation, contract, or user manual. Warranty service may involve repair, parts replacement, or other remedies rather than a full return.

8. Related Policies

9. Contact Us

To request a return or ask about this policy:

Company: China Care Medical Equipment Co.,Ltd
Email: info@chinacaremedical.com
Phone: +86 13926480041
Postal address: Room B101, ZhongBang Business Building, PuXing Road No. 87, Tianhe, Guangzhou, China