Privacy Policy

Last updated: September 8, 2026

China Care Medical Equipment Co.,Ltd (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website https://www.chinacaremedical.com and related inquiry services.

Please read this Policy carefully before using our website.

1. Scope

This Policy applies to personal information we collect through our website (including inquiry forms and related communications). If you have questions, contact us using the details at the end of this Policy.

2. Information We Collect and Why

We collect information only as needed to operate our website and respond to business inquiries:

Category	Examples	Purpose
Identity & contact	Name, email address, phone / WhatsApp number, company name, country	Respond to inquiries, provide quotations, and communicate about equipment supply
Inquiry content	Message text, product interest, project notes you voluntarily submit	Understand your request and provide relevant product or sourcing support
Technical data	IP address, browser type/version, operating system, pages visited, approximate time on page, referrer	Website operation, security, troubleshooting, and experience improvement
Cookies and similar technologies	Session identifiers, preference settings	Keep sessions working, remember language/currency preferences where applicable

Note: We do not provide medical diagnosis, telemedicine, or clinical treatment through this website. Please do not submit sensitive health records unless they are necessary for an equipment inquiry and you choose to provide them voluntarily.

If you choose not to provide certain contact details, we may be unable to reply to your inquiry, but you can still browse public pages.

3. Legal Bases for Processing

Depending on applicable law, we process personal information on bases such as:

1. Your consent (for example, when you submit an inquiry form);
2. Steps needed to respond to your request or prepare a quotation;
3. Our legitimate interests in operating and securing the website, provided these interests are not overridden by your rights;
4. Compliance with legal obligations.

4. Storage and Security

1. Location: Personal information is primarily stored on servers used for our business operations. Where cross-border transfer is required, we will take measures required by applicable law.
2. Retention: We keep information only as long as needed for the purposes described in this Policy (for example, handling inquiries and related records), unless a longer period is required by law.
3. Security measures: We use HTTPS (TLS) for website transmission, access controls for authorized staff, and operational practices intended to reduce unauthorized access, loss, or misuse. No internet transmission can be guaranteed 100% secure; we work to reduce residual risk.

5. Sharing and Processors

We do not sell your personal information. We may share information only in these cases:

1. Service providers: such as hosting/CDN, email delivery, or analytics providers that process data on our instructions and under confidentiality/security obligations;
2. Legal requirements: when required by law, regulation, legal process, or competent authorities;
3. Business transfers: in connection with a merger, acquisition, or asset sale, with continued protection consistent with this Policy where required.

6. Your Rights

Subject to applicable law (including, where relevant, China’s Personal Information Protection Law and other regional rules), you may have rights to:

• be informed about how we process your data;
• access personal information we hold about you;
• request correction of inaccurate information;
• request deletion in circumstances permitted by law;
• withdraw consent where processing is based on consent;
• request restriction of processing in certain cases;
• request data portability where applicable.

To exercise these rights, email info@chinacaremedical.com. We will respond within a reasonable period required by applicable law (and aim to reply within 15 business days where feasible).

7. Cookies

We use cookies and similar technologies to operate the site and improve experience. You can block cookies in your browser settings; some features (such as staying signed in to an account area, if any) may not work correctly.

Cookie types we may use:

• Necessary: required for basic site operation and security;
• Functional: remember preferences such as language or currency;
• Analytics: help us understand aggregate traffic (for example, if Google Analytics or similar tools are enabled).

8. Children

Our website is intended for business users (hospitals, clinics, laboratories, distributors, and procurement professionals). We do not knowingly collect personal information from children under 14. If you believe a child has submitted information to us, contact us and we will delete it where required.

9. Changes to This Policy

We may update this Policy from time to time. Material changes may be announced on the website homepage or by other reasonable means. The updated Policy takes effect when published. Please review this page periodically.

10. Contact Us

For privacy questions, requests, or complaints:

• Company: China Care Medical Equipment Co.,Ltd
• Email: info@chinacaremedical.com
• Phone: +86 13926480041
• Postal address: Room B101, ZhongBang Business Building, PuXing Road No. 87, Tianhe, Guangzhou

We will respond as soon as practicable and no later than required by applicable law (and aim not to exceed 30 days where feasible).